Why AI Success in Insurance Starts with People, Not Technology

Is your company culture ready for AI adoption?

In this episode of Pilot to Production, Amber Seitz, Lead Solutions Advisor at M3 Insurance, joins Santoash Rajaram, Founder of StitchStudio, to unpack why many insurers are stuck in “perpetual pilot mode” and how to move beyond it.

Amber explains why successful AI adoption has less to do with technology and more to do with culture, curiosity, and clear problem definition.

She outlines how organizations can create internal AI evangelists, overcome resistance to change, and identify high-impact use cases that align with both ROI and team readiness.

From breaking the “Do AI now” mentality to designing a people-first culture that rewards experimentation, Amber shares a grounded view of what it really takes to move AI from pilot to production in insurance.

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WHAT YOU’LL LEARN:

• Why insurers get stuck in “perpetual pilot mode” and how to break free
• How to turn skeptics into AI evangelists within your organization
• Why culture and change management matter more than technology
• How to identify the right use cases and measure success
• The traits of AI-ready organizations in insurance

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TIMESTAMPS:

‍00:00 – Intro to the Pilot to Production Series

‍02:52 – How to Break Out of Perpetual Pilot Mode

‍04:50 – Why Teams Fight AI Change

‍08:09 – Creating AI Evangelists Within Your Team

‍10:00 – Why Culture Must Shift Before AI Adoption

‍12:29 – How to Identify High-Impact AI Use Cases

‍14:44 – Key Characteristics of AI-Ready Companies

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CONNECT WITH US:

Learn more about StitchStudio’s applied AI solutions for insurance → https://www.linkedin.com/company/stitchstudioai

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