The AI Use Cases Helping Insurers Unlock Growth, Not Just Efficiency

AI in insurance has shifted from hesitation to excitement. So how can insurers move beyond efficiency use cases and start using AI to unlock real revenue opportunities?

In this episode of Pilot to Production, Rima Safari, PwC US Data, Analytics and AI Practice Leader, joins Karan Mishra, CEO of StitchStudio, to discuss how insurers are rethinking AI: not just as a back-office tool, but as a driver of new growth, new revenue channels, and redesigned customer experiences.

Rima explains how attitudes have changed across the industry, why insurers are now ready to scale AI, and what it takes to move from small pilots to enterprise-wide adoption.

She AI use cases that carriers are using to accelerate quoting, improve enrollment, personalize outreach, and build new offerings beyond traditional insurance products.

Rima breaks down how talent will evolve, why human-in-the-loop models remain essential, and why insurers should use AI to reimagine entire processes—not just automate isolated tasks.

‍

WHAT YOU’LL LEARN:

• How the attitude towards AI in insurance has shifted
• Why AI should drive growth — not just operational efficiency
• How insurers are moving AI from pilots to scalable implementations
• How AI will reshape insurance talent and amplify human expertise
• Why insurers should redesign entire workflows with AI, not just automate tasks

TIMESTAMPS:

‍00:00 – Intro to the Pilot to Production Series

‍01:32 – How Insurance AI Attitudes Are Changing

‍02:51 – How to Move AI From Pilot to Production

‍04:20 – How AI Will Transform Insurance Talent

‍06:04 – The Reality of AI Job Replacement

‍06:29 – Growth Use Cases for AI in Insurance

‍07:59 – Using AI to Reimagine Entire Processes

‍

CONNECT WITH US:

Learn more about StitchStudio’s applied AI solutions for insurance → https://www.linkedin.com/company/stitchstudioai